Cleaning is a necessary service to maintain a healthy and (hopefully) happy workplace. But it is a service. This means you should be served and get the service you are paying for. How to do that?
There are many cleaning companies in the market offering, on paper, what seems a similar service. We will do this awesome job, we are super passionate, we love what we do, blah-blah-blah. But do they execute?
The most important thing to look for in a cleaning company is not how “passionate we are about cleaning toilets,” but communication skills. Are the people you are talking to listening, actually listening to you?
When you have a question or a problem, do they respond?
When they respond, is it immediately and with a solution, or is it with excuses?
Are the problems corrected quickly and with grace?
If not, you have the wrong cleaning company.
We can’t do our job well unless we are in synch with the customer. We NEED to know, are we doing what you want? Are you happy with us? And most importantly, what can we do better?
“We have two ears and one mouth so that we can listen twice as much as we speak,” – Epictetus